Shipping Policy
Shipping Policy
At TheAuraGen, we are committed to delivering your order safely and on time across India.
1. Shipping Locations
We currently ship to all major cities and states across India. For remote or restricted areas, delivery may take additional time. We do not ship to PO Boxes or addresses where courier services are unavailable.
2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Time
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days (if available at checkout)
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-demand periods (e.g., festivals or holidays).
4. Shipping Charges
Shipping charges are calculated at checkout based on your location and selected shipping method. Any free shipping promotions will be clearly displayed on the website.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with a tracking number. You can use this to monitor your shipment status through the carrier’s website or app.
6. Damaged or Lost Packages
- If your package arrives damaged, please record an unboxing video and contact us within 24 hours of delivery.
- If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
7. Incorrect Address
Please ensure your shipping address is correct at the time of order. TheAuraGen is not responsible for delays or non-delivery due to incorrect address details provided by the customer.
8. Taxes & GST
GST (Goods and Services Tax) may be applied to your order as per applicable Indian tax laws. The applicable tax amount will be shown at checkout.
9. Contact Us
For any shipping-related queries, please contact us:
📞 Phone: +91 8963892280
✉️ Email: nitinyadavn21@gmail.com
